Route Identifier Kits
If you have a visual impairment and find it difficult to identify routes or stops, SEPTA offers a route identifier kit consisting of a 4×7-inch holder for displaying the bus route number you wish to ride and sets of numbers in large type and Braille. Operators have been instructed to look for customers with route identifiers, stop close to the customer, and call out the route number. To request a Route Identifier Kit, call (215) 580-7145.
Stop Assistance Cards
These free cards request the help of SEPTA personnel in ensuring that you get off at the correct stop and can be used throughout our bus, subway, trolley, and Regional Rail system. To request a supply of Stop Assistance Cards call (215) 580-7145 or TDD/TTY (215) 580-7712.
ADA Access Link
Fixed-route service customers with access-related concerns or service commendations may speak to a Customer Service Representative by calling (215) 580-7810. All travel-related questions should be directed to (215) 580-7800.
Information about unanticipated service interruptions, planned route and service alterations, construction activity, and accessibility updates are available on our System Status page. You can also call SEPTA Customer Service at (215) 580-7800.
For information about any of these programs, call (215) 580-7145 or TDD/TTY (215) 580-7712.
Bus Familiarization Program
SEPTA has developed a half-day program for customers with disabilities who want to learn to ride our fixed-route bus, rail, or transit rail service. You will practice using a bus ramp and gather helpful information and travel tips from SEPTA staff and experienced riders with disabilities. The “Bus Fam” program is free, but you must register in advance.
Vehicle Practice Sessions
We can arrange sessions to practice boarding SEPTA rail or subway cars.
If you want to practice using the SEPTA system with another rider with a disability, we will do our best to link you up with an experienced rider.