Station Accessibility

Accessible stations have a wheelchair symbol next to the station name on schedules and maps.

Elevators

Issues sometimes arise that require an elevator to be temporarily taken out of service, but they are usually fixed in less than a day. If you experience an elevator that is not properly working, please tell us.

The Elevator Status page can tell you where elevators are out of service throughout the system. You can check if the elevator you need is working in other ways too:

Elevator Hotline: Our 24-hour elevator status number is 877-SEPTA4U (877-737-8248). This will tell you when and where elevators are out of service.
Customer Service: Call 215-580-7800 to see if the elevator you need is working.
Subway Announcement Board: The subway board at the station’s cashier booth is updated immediately when an elevator is out of service or fixed.
On-Site Signage: You can find signs with braille and raised letters next to elevator doors. SEPTA will open or close the signs to show you if the elevator is out of service or working.

If an elevator that has been taken out of service for repairs is affecting your trip, go to the station cashier or the SEPTA Key Customer Service Box so you do not have to pay extra fare.

Non-SEPTA Elevators

The Accessible Travel Center's mock subway platform with a gap, yellow truncated domes, and bridge plate.

SEPTA does not own or maintain the following elevators. If one of these elevators are broken, please let us know and we will reach out for assistance.

City of Philadelphia elevators at 15th & Locust Streets
AMTRAK 30th Street Station concourse to street elevators
AMTRAK North Philadelphia Station elevators
NJ Transit Trenton Transit Center elevators
DART Wilmington Station elevators
Elevators at the Fashion District and Pennsylvania Convention Center

Regional Rail Bridges

A typical SEPTA bridge plate, which may be deployed to help with Regional Rail boarding.

In accordance with federal regulations, SEPTA’s accessible stations have less space from the car to the platform. You can also ask for bridge plates (portable ramps) in accessible Regional Rail stations.

Non-accessible stations do not have bridge plates.

If you need to use a bridge plate to get on the train:

Wait where the operator can see you. Wait on the mini-high platform (if there is one), or in the middle of the platform.
When the train gets to you, tell the operator that you need to use the bridge plate.
The operator will use the bridge plate to help you. Tell them where your stop is, and they will get the bridge plate ready at that station for you to get off.