SEPTA Key Rollout for Disability Community Begins

New SEPTA Key Reduced Fare Photo Identification Cards Beginning This Week

Members of the disability community who have registered for new SEPTA Key Reduced Fare Photo ID Cards will begin receiving them in the mail starting this week. This marks another step forward in the implementation of the SEPTA Key fare modernization initiative.
Those eligible for Reduced Fare pay half the regular fare for travel on SEPTA. The switch to the SEPTA Key does not change requirements or eligibility for participation in the program.
For program guidelines and an application, customers can visit or call SEPTA Customer Service at (215) 580-7800.

This week, cards will be mailed to the first 10,000 customers who registered for a SEPTA Key Reduced Fare Photo ID Card. Once customers receive their SEPTA Key Reduced Fare Photo ID Card in the mail, they are ready to begin loading funds onto their Travel Wallet using one of four options:

  • In-person at any SEPTA transit or Center City Regional Rail sales office
  • At Fare Kiosks at all Market-Frankford and Broad Street Line Stations and Major Bus Loops
  • Call the Key Customer Service Center at (855) 567-3782
  • Online through the Key ecommerce website, (Note: Please call the Key Customer Service Center first at (855) 567-3782 to set up a username and password)

With Travel Wallet funds loaded, Reduced Fare customers are ready for convenient “tap-and-go” travel using the SEPTA Key validators on all transit routes, including bus, trolley, trackless trolley, and the Market-Frankford, Broad Street and Norristown High Speed Lines. On Regional Rail, the SEPTA Key Reduced Fare Photo ID Card can be presented to the conductor with the discounted cash fare.

For more information about the SEPTA Key Reduced Fare Photo ID Cards, please visit