As part of the ongoing transition to the SEPTA Key fare system, paper Reduced Transit ID Cards will stop being accepted at the end of the service day on Sunday, September 30. Starting Monday, Oct. 1, Riders with Disabilities who are eligible for discounted fares will have to use the new SEPTA Key Reduced Fare Photo ID Card with money in the Travel Wallet feature.
SEPTA has been transitioning customers eligible for reduced fares to the SEPTA Key Reduced Fare ID Card since last year. Some 23,000 riders have received these cards, and SEPTA is encouraging those who have not registered for their new cards to do so as soon as possible. Once an application is submitted, cards will be delivered in the mail within two-to-four weeks.
SEPTA has two locations where Customers can apply for the SEPTA Key Reduced Fare ID Cards:
- SEPTA Headquarters (lower lobby), 1234 Market Street: 8 a.m.-2 p.m. on Mondays, Tuesdays, Thursdays and Fridays; 8 a.m.-4 p.m. on Wednesdays.
- Suburban Station-Accessible Travel Center, Room 109: Monday-Friday, 8 a.m.-2 p.m.
Customers eligible for Reduced Fare pay half the regular fare for travel on SEPTA. The switch to the SEPTA Key does not change requirements or eligibility for participation in the program. For program guidelines, customers can visit https://www.septa.org/fares/discount/disabled-id.html or call CCT Customer Service at (215) 580-7145.
Once customers receive their SEPTA Key Reduced Fare Photo ID Card in the mail, they are ready to begin loading funds onto their Travel Wallet using one of four options:
- In-person at any SEPTA transit or Center City Regional Rail sales office
- At Fare Kiosks at all Market-Frankford and Broad Street Line Stations and Major Bus Loops
- Call the Key Customer Service Center at (855) 567-3782
- Online through the Key ecommerce website, www.septakey.org (Note: Please call the Key Customer Service Center first at (855) 567-3782 to set up a username and password)
With Travel Wallet funds loaded, Reduced Fare customers are ready for convenient tap-and-go travel using the SEPTA Key validators on all transit routes, including bus, trolley, trackless trolley, and the Market-Frankford, Broad Street and Norristown High Speed Lines. On Regional Rail, the SEPTA Key Reduced Fare Photo ID Card can be presented to the conductor with the discounted cash fare. Customers traveling from any of the Center City Stations – Monday-Friday, 6:00 a.m. – 8:00 p.m. – must purchase a half fare ticket before going through the turnstiles.
For more information about SEPTA Key, visit www.septa.org/key.