SEPTA will continue to issue new Key Cards with the Travel Wallet through 5 p.m. today – Friday, Nov. 18 – at SEPTA Headquarters, following this week’s successful debut.
SEPTA had originally planned to make 1,000 new Key Cards available through the Travel Wallet soft launch that began on Monday – that number was reached by Wednesday afternoon. SEPTA will continue making the cards available at the Sales Office at 1234 Market Street through the close of business today at 5 p.m.
With the Travel Wallet, customers can load cash value to their Key Card and pay as they go on all buses, trolleys, the Market-Frankford Line, the Broad Street Line and the Norristown High Speed Line. Customers who received Key Cards with the Travel Wallet this week – as well as those who have previously purchased a Weekly TransPass, Monthly TransPass or Convenience Pass loaded on a Key Card can put Travel Wallet funds onto their Key Cards at the fare kiosks located in the SEPTA Headquarters lobby, near the sales office. Information on additional Travel Wallet reloading locations and Key Card availability will be announced at later stages of the Key rollout.
SEPTA is using a soft-launch approach for the Travel Wallet to help familiarize customers with this new way of paying, and to help ensure the Authority can address any issues that customers experience before the program expands.
During this soft-launch rollout, funds in a customer’s Travel Wallet can only be used to pay for travel for one person. A Key Card cannot be tapped multiple times to pay for more than one rider – this is a feature that will be added in a later phase of the Key rollout. Customers can have both a current TransPass and money in a Travel Wallet on a SEPTA Key Card, but the Travel Wallet funds will not be deducted if there are still rides available on the pass.
The Travel Wallet is the latest feature to be rolled out to customers as part of the SEPTA Key Early Adopters program. SEPTA is also continuing with sales of Key cards loaded Weekly and Monthly TransPasses at sales office locations. In addition, Quick Trips – a single ride, magnetic stripe ticket for Market-Frankford and Broad Street Line service – launched earlier this fall. Also, this week, seniors started to receive their new SEPTA Key photo identification cards in the mail.
SEPTA has a detailed FAQ and more information about the Travel Wallet and other aspects of the SEPTA Key online at www.septa.org/key.