- Wheelchair users have the personal choice to board their vehicles either facing forward or backwards.
- Standees can request to use ramps or lifts for boarding or exiting.
- Riders using wheelchairs or other mobility devices may wish to board at the first car when traveling on the Market-Frankford Line, Broad Street Line, or Regional Rail Lines. This may be beneficial as the rider can communicate with the train operator if a bridge plate is required to board/exit the vehicle, if a service animal is used alongside a mobility device, or in the event of an emergency.
Seating and Securing Chairs
- Priority seating is designated on all SEPTA vehicles by a decal indicating priority seats for persons with disabilities. On buses, two priority seats flip up to accommodate two wheelchairs, scooters, or wheelchair strollers. The operator will ask a rider to change seats if they are occupying a priority seat, but under ADA, other riders cannot be required to vacate these seats.
- Chair securement features and knowing where to secure your chair are important so you can tell an operator. The operator may ask you, “Where do you want this secured?”
- On any bus not equipped with a stop announcement system, or if the equipment has malfunctioned, the operator must announce major stops, transfer points, and sites of interest; rail and trolley personnel must also announce stops.
Planning a Step-Free Ride
Google Maps provides assistance planning a step-free trip. This feature is available through the Directions tool both on the web and in its apps for smartphone and tablet.
To use this feature:
- Click on the Directions icon
- Above the Starting Point and Destination fields, there is a row of icons. Select the Transit icon.
- Enter your starting point and destination.
- When the results of your directions search come up, an Options link will become available. Click on it and select Wheelchair Accessible from the list of options.