In addition to its fixed-route services, SEPTA provides paratransit service for senior citizens and individuals with disabilities through its Customized Community Transportation program.
CCT Connect services are provided by contract carriers who provide rides to customers, train their drivers, and maintain vehicles. SEPTA oversees the carriers, provides centralized driver training, and directly manages the reservation, scheduling, and service monitoring for Philadelphia, Bucks, Chester, Delaware and Montgomery counties.
Programs
Scope of Service
CCT Connect paratransit is public transportation regulated by state and federal agencies, including the Federal Transportation Administration and the Pennsylvania Department of Transportation.
It is not a taxi service, medical transport, or “special care” service. You should plan on sharing the vehicle with other customers.
- Vehicles are not equipped with car seats, wheelchairs, or attendants.
- There is no same-day or emergency service.
- You cannot choose your driver or vehicle, or specify the route taken by the vehicle.
Fares and Discounts
Fares for CCT Connect customers are different from fixed-route fares. The cost is $4.25 for each one-way trip. Exact fare is required.
Customers may pay cash or use a Trailpass. Reduced Fare Cards are not accepted.
ADA Paratransit Service customers may also register for a Personal Care Attendant to ride with them at no additional cost.
SEPTA does offer free or discounted rides for CCT Connect customers on its fixed-route services:
- With the exception of Regional Rail trips outside of Pennsylvania, senior citizens ride free on SEPTA with a SEPTA Key Senior Fare Card.
- Riders with disabilities may travel at a discounted rate on all SEPTA services with a SEPTA Key Reduced Fare ID or PA Disability Transit ID Card.
For details, see SEPTA’s fares information for details.
Fare Assistance
If you need financial assistance with fares, contact your social worker, supports coordinator, school, senior agency, or workshop to ask for referrals to programs that may help you.
Customer Service
CCT Connect Customer Service hours are 8 am-5 pm Mondays-Fridays.
- Customer Service: (215) 580-7145
- TDD/TTY: (215) 580-7712
Make complaints, inquiries, or commendations, request an application, get information about your eligibility, update your customer information, replace a lost ID or any other question.
CCT Key
Call (855) 567-3782 for information about the CCT Key Card.
Where’s My Ride
Also known as Dispatch or Control Center. Call (215) 580-7145. Available 24/7.
Find out where your ride is, cancel today’s trip, or be referred to resolve a problem with your trip.
Reservations
Call (215) 580-7700 between 7 am and 4 pm weekdays or 7:30 am and 4 pm Saturdays or Sundays.
Make, cancel, or check on reservations one to three days in advance.
Lost & Found
Items left on CCT Connect vehicles are tagged and stored for 10 days. If you leave an item behind, call CCT Customer Service as soon as possible so that they can connect you with the transportation contractor’s Lost & Found department. Neither SEPTA nor the transportation contractor are responsible for lost items.
Accessible Travel Center
SEPTA’s Accessible Travel Center helps seniors and persons with disabilities. It also conducts ADA Paratransit assessments.
