Customer Service

Effective Monday, July 5, 2021, the Customer Service Department hours of operation will be 7 am-7 pm Mondays-Fridays and 8 am-5 pm Saturdays-Sundays.

Six Ways to Reach Customer Service

Communicating with our customers is an essential part of SEPTA’s commitment to providing quality public transportation in the Greater Philadelphia area. Our Customer Service Department is here to respond to any question or concern you may have about your SEPTA experience.

Give Us a Call

Hours are 7 am-5 pm Mondays-Fridays and 8 am-5 pm Saturdays-Sundays.

  • Phone: (215) 580-7800 – En espanol disponible
  • TDD/TTY: (215) 580-7853
  • Multilingual: (215) 580-7800

SEPTA’s multilingual line can now assist customers in more than 200 languages. LEP (Limited English Proficient) callers will be assisted by way of a three-way conference with an interpreter and a customer service representative.

Chat Online

Available during regular Customer Service Center hours.

SEPTA’s Chat Now can connect you live with a Customer Service agent.

We ask customers to keep their questions short to allow our agents to handle as many questions as possible. For more complicated inquiries, concerns, or complaints, we recommend our Comment Form.

Go to Chat

Use Our Comment Form

Our comment form allows customers to submit inquiries, commendations and complaints.

Please allow two to four business days for a response.

Follow Us on Social Media

Customer Service maintains a couple of social media accounts to assist its customers. The organization’s hashtag is #SEPTA.

In addition to these accounts, SEPTA has multiple Twitter feeds for service alerts, news, press releases, and assistance with SEPTA Key. See our full social media directory for details.

Visit a Customer Service Location

Hours are 8 am-5 pm Mondays-Fridays unless otherwise noted.

Regional Rail Passenger Services

Located at Jefferson, Suburban and 30th Street Regional Rail Stations, Passenger Services is available in person during Regional Rail operating hours to provide travel information and respond to service-related questions.

Drop Us a Line

Customer Service
1234 Market Street
4th Floor
Philadelphia, PA 19107

Frequently-Requested Contact Information

General mail correspondence may be addressed to SEPTA at 1234 Market Street, Fourth Floor, Philadelphia, PA 19107.

CCT Connect Customer Service

Hours are 8 am-5 pm Mondays-Fridays.

  • Customer Service: (215) 580-7145
  • TDD/TTY: (215) 580-7712

Transit Police

  • Emergency: (215) 580-8111
  • Non-Emergency: (215) 580-4487 or [email protected]
  • Administrative: (215) 580-3641

Lost and Found

Lost items found on SEPTA are turned in at the end of the day by operators of each service. They are recorded and tagged for identification purposes. If the item has contact information, we work to notify the customer and return it.

Most items are kept for 30 days. Unfortunately, we cannot keep perishable items such as groceries.

  • Regional Rail Lost & Found: (215) 580-5740
  • All Other Lost & Found: (215) 580-7800

Open Record Requests

For requests under the Pennsylvania-Right-to Know Law (Act 3 of 2008):

Open Records Officer
c/o Office of General Counsel
1234 Market Street
Fifth Floor
PHILADELPHIA19107

Pennsylvania Right-to-Know Law: [email protected]

More SEPTA Contact Information

  • Claims: (215) 580-3700, (215) 580-7460, or (215) 580-7461
  • Elevator Status Hotline: (877) 737-8248
  • Human Resources Service Center: (215) 580-7109
  • Inspector General (Waste, Fraud and Abuse): (215) 580-3797
  • Parking Information: (215) 580-3400 or [email protected]
  • Website Comments: [email protected]