SEPTA is dedicated to making it easier for customers to use our fixed-route and paratransit services through a comprehensive program of accessibility improvements — fleet enhancements, station construction, and other service initiatives. All buses in the five-county service region are accessible, and currently there are more than 100 accessible stations. SEPTA is working continuously to make existing stations accessible to benefit all SEPTA riders.

Operators, cashiers, station personnel, and supervisors receive ADA training. Service quality is monitored by a plainclothes observation “secret shopper” service.

Fare Assistance

Cashiers, ticket agents and rail personnel are required to assist you with fare payment or purchases. Also, using the SEPTA website you can purchase fare instruments by return mail.

Reduced Fare Key cards and Senior Fare Cards may be obtained at SEPTA headquarters, 1234 Market Street, Concourse level, by appointment. Schedule an appointment online or call (215) 580-7145 and select option 6. Appointment times are between 8 am – noon (office is closed noon – 1 pm) and 1 pm – 5 pm weekdays.

Walk-ins will be accepted, schedule permitting. For additional fare information, visit the Fares page.

Accessible Travel Center

SEPTA’s Accessible Travel Center helps seniors and persons with disabilities learn about SEPTA fixed-route service and how to ride the system. The center is in Room 109 of Suburban Station. For more about travel training, call (215) 580-3335.

CCT Paratransit assessments and visits for travel training are currently by appointment only. 

entrance to the Accessible Travel Center
The Accessible Travel Center entrance at Room 109 in Suburban Station, with a flower mural on the walls surrounding the office doors.

Communicating with SEPTA

For current service status and accessibility-related information, check:

Comments and Complaints

We welcome feedback on your service. Use the Contact Us form to submit a comment online. By phone, use ADA Access Link, a hotline linking directly to SEPTA Customer Service, at (215) 580-7810.

Reasonable Modification Notice

SEPTA service will make reasonable modifications to policies and practices to ensure program accessibility, subject to several government exceptions. Learn about reasonable modifications and making a request.

SEPTA Advisory Committee (SAC)

SEPTA has an ongoing relationship with the SEPTA Advisory Committee for Accessible Transportation (SAC), an independent advisory group of riders and advocates. SAC meets on the second Thursday of each month (except August) to discuss accessibility issues.