CCT Connect Eligibility and Registration

Shared-Ride Registration

For the Shared-Ride Program, request an application from CCT Connect Customer Service at (215) 580-7145 or complete the online form and send it in along with proof of age.

ADA Paratransit Registration

ADA Paratransit Service applicants must call CCT Connect Customer Service to begin the registration process. A customer service representative will ask pre-screening questions and arrange to mail an application.

Once you return your completed application, you will be scheduled for a functional assessment.

The assessment evaluates an applicant’s physical or cognitive functional abilities. There is an interview about the applicant’s disability. Tests are administered by licensed professionals. The assessment should take no more than an hour, and CCT will provide free transportation to and from the assessment site.

Within 21 days of CCT receiving your application, you will receive an eligibility determination. If you are eligible, you will receive a new ID card.

CCT Connect Form

Eligibility Appeals

Riders must meet the established criteria to be registered for CCT programs.

Applicants have the right to an administrative appeal if they do not agree with an eligibility determination. For details, see the CCT Policies.

FAQs for CCT Connect Eligibility and Registration

Yes. You may be eligible for both programs.

You can still be picked up and dropped off by CCT vehicles if you are able to make your own way to and from your home to a location within the CCT service area. You may use any SEPTA transit stop on the days and times that fixed route service goes to that stop.

You might consider using a store or restaurant location where you can wait comfortably and still be able to see the CCT vehicle when it arrives. When you call to reserve your trip, be sure to provide a phone number to contact you while you are out, since your home number will not be useful.

You may call CCT Connect Customer Service and request assistance. A staff person will call you back and read the questions to you over the phone. They will fill out the form and mail it to you for a signature. You will still need to take the Functional Form to your healthcare professional to be filled out and returned with the application.