CCT Connect Policies

Reservation Window

The reservation window is two hours on either side of the requested time. For instance, if you request a trip at noon, you may be offered a slot as early as 10 am or as late as 2 pm.

No-Shows and Cancellations

Customers are responsible for promptly notifying SEPTA when:

  • a vehicle is late or does not arrive
  • they wish to cancel their ride
  • their Standing Order ride must be cancelled or put on hold

Customers are also responsible for keeping track of any No-Shows and Late Cancellations they may incur each month.

See the complete policy for details about penalties, suspension, notifications, and the appeals process.

Standing Orders

Standing orders, also referred to as subscription service, are pre-scheduled trips to/from the same location on the same days and times each week.

See the complete policy for procedures related to changes, suspension or terminations of standing orders.


  • To ensure your safety, drivers cannot transport passengers without identification. Passengers who fail to present a CCT ID card or other form of identification may be denied transportation.
  • Pay exact fare when you board. Drivers do not make change.
  • Failure to pay your fare will result in immediate suspension until past due fare has been paid. You may be subject to a fine.

Registered general public riders must also show ID and pay full fare for transportation. Customers with no fare will not be transported.

Disruptive Behavior and Direct Threats

Federal regulations define a direct threat as “posing a significant risk to others”. Behaviors prohibit by SEPTA’s policy include:

  • Destruction of public property (the vehicle, and/or its furnishings; SEPTA facilities).
  • Doing violence to others or to oneself.
  • Behavior that is seriously unruly, seriously disruptive, threatening, or frightening to others.
  • Behavior that interferes with the safe operation of the vehicle.
  • Violating SEPTA’s service animal policy by failing to control one’s service animal.
  • Violating SEPTA operating rules governing the provision of transportation system-wide.
  • Engaging in illegal conduct.
  • Other conduct judged by SEPTA to represent an actual or potential threat to the health, safety, or well-being of oneself, the operator, other passengers, and/or SEPTA personnel.

See the complete policy for details about the reporting of offenses, penalties, suspension, and appeals.

Appeals of Eligibility or Suspensions

CCT Customers and Applicants have the right to an administrative appeal if they do not agree with an eligibility determination or a decision to suspend service for no-shows/cancellations or disruptive conduct.

You may appeal in writing or in person and you may be represented by an attorney or advocate. If you want to file an appeal, you must submit the Notice of Appeal form.

See the complete policy for types of appeals, the appeals process and a copy of the Notice of Appeal form.

Policy Documents