A standing order is a pre-scheduled trip to/from the same locations on the same days and times each week. Customers planning to go to the same location at least three days per week or at least one weekend day can request a standing order reservation.
Except for not having to make a phone call to reserve the trip, it is just like any other CCT trip.
The service is provided on a space-available basis only. The regular scheduled pickup times will remain constant within the 30-minute pickup window whenever possible.
Customer Cancellations
Department to request that your standing order be temporarily suspended for up to 30 days. Longer suspensions may be permitted for customers who attend or work at a college, university or other seasonally operated facilities.
For individual trips, the individual rider, family or caregiver is responsible for cancelling unneeded trips. For agency-sponsored trips, some agencies may request and cancel standing order trips for clients. Regardless of who books the trip, cancellation is the customer’s responsibility under the SEPTA CCT Connect No Show/Cancellation Policy.
Customers who cancel or voluntarily suspend 25 percent or more of their standing order trips in any six-month period are subject to termination of their standing order.
Cancellations by SEPTA
Except for dialysis service, all standing order trips are automatically canceled on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Riders or agencies needing service on these holidays must call the Reservations Unit to reserve random (demand) trips, one to three days in advance.
In certain emergencies, including severe weather, it may become necessary to suspend CCT Connect service. In such cases, all other standing order trips may be temporarily cancelled. Notification of any service changes will be made according to the SEPTA CCT Emergency Weather Plan.
Cancellations by SEPTA are not considered to be voluntary cancellations or suspensions by the customer.
Standing Order Department
For assistance with standing orders, call the Standing Order Department at (215) 580-3421. The department is open Monday-Friday 8 am to 3:30 pm.
Contact the department to:
- Request a standing order
- Temporarily suspend a standing order
Standing Orders Policy
See the complete policy for procedures related to changes, suspension or terminations of standing orders.
